Legal · Last updated September 8, 2026
Refund and Cancellation Policy
These terms explain how CreatorFound operates, how platform credits and creator work are handled, and the responsibilities that apply when you use the service.
One-time brand tier purchases
There is no recurring subscription to cancel. Contact billing support with the order reference for duplicate charges, technical access failures or an incorrect purchase. Refund requests are reviewed against the payment and access records, service delivered and applicable consumer rights. The fee does not promise a creator response or campaign. Approved full refunds remove access to the purchased range; other paid ranges remain available.
Subscriptions
You may cancel renewal at any time. Access continues through the paid period. Refund eligibility depends on purchase date, usage, renewal notice, local consumer law, and whether plan credits or services were consumed.
Credit packs
Unspent purchased credits may be eligible for review during the disclosed refund window. Used, reserved, transferred through approved work, promotional, earned, bonus, or expired credits are generally non-refundable. Approved refunds create reversing ledger entries.
Campaign escrow
Pausing stops new claims. Cancelling releases only uncommitted escrow. Rewards tied to approved work are final unless fraud, duplicate payment, or a successful dispute requires reversal.
Expert and managed services
Cancellation depends on whether work has been assigned or begun. Delivered work is generally non-refundable, subject to law and the written scope. Material failure to deliver is reviewed by support.
Payment disputes
Contact billing support before a chargeback so we can investigate. Provider refunds, reversals, or chargebacks may remove related credits, reverse referral commissions, place cash on hold, and restrict the account while evidence is reviewed.